INDIVIDUAL HEALING PATH™ – How It Works

Yes – Individual healing plan, based on the study of your intake forms and upon arrival assessments. Treatments and supplements are customized to that.

No – unlimited personal conversations on-demand, instant fulfillment of individual requests, free time of specialists or directors etc.

How Do We Work:

Our primary goal is to help you with your health. This is what we invest our time in: preparing your individual healing plan and ensuring that this plan is delivered (to the best of our ability). It sounds simple, but Fresh Start is the only retreat that creates such individualized plans because it involves a lot of work behind the scenes. Each person has individual health issues and goals, and we create a plan supporting those. However, we cannot do that work and extensively connect with each guest on a personal level, provide instant service, or do anything a person requests for free (some people think that this is what individualization means, so we want to make sure you do not expect that).

Just think of this as a hospital visit. You can wait several hours before being admitted unless it is an absolute emergency. If there is an emergency, then you need to call 911. With everything else, please expect some waiting at Fresh Start.

Since we work with group dynamics, we have a structured approach to looking after your needs. Bodyworkers and therapists will work with you one-on-one; this is where individualized care comes in. The Directors will collect your requests via morning well-being sheets during the morning check-in and address them in a group setting. Very personal issues will be discussed individually.

After you put a request via the Morning Wellbeing Sheet, your Program Director will typically address your requests in 3 ways: by providing info/ an item/ a supplement, scheduling an additional or modifying the upcoming appointment, and in some instances, we’ll meet with you individually to clarify or ask you questions. If you need extensive individualized care, we may recommend you book additional time with a specialist or therapist.

We take up to 24 hrs. or longer to reply to your requests and need to be very brief due to time constraints. The total submission volume will determine how fast we can get to them. More extensive requests take longer to review. Sometimes we may not be able to do something.

SUMMARY: Individualization relates to the design of your health protocols and services, not an instant response to every need or unlimited talks with program staff. As long as you have realistic expectations, we’ll do our best to look after your needs. Thank you in advance for your understanding.

IMPORTANT NOTE FOR PEOPLE WITH EMOTIONAL HEALTH CHALLENGES:

Please keep in mind that Fresh Start is not a rehab. We are a retreat for people with various program goals, and due to this, we cannot assist those who need above-normal individual attention. We are happy to provide support through individual counselling (2-3 times per week) and other one-on-one and group sessions with specialists. Still, we are not set up for constant supervision or individual check-ins. If you need access to emotional support 24-7, a lot of one-on-one care or are in an acute state that may require hospitalization, Fresh Start may not be the optimum option for you. While we do our best to care for our guests’ individual health needs, we cannot provide instant or on-demand access to specialists or other staff. We expect each guest to be able to follow the program structure and participate in the activities offered without supervision, as well as communicate their needs. Also, please note that we do not have psychiatrists or psychologists on staff, only counsellors, life coaches and bodyworkers.